Oracle Support provides limited assistance for Microsoft Windows Server operating systems running on Oracle Cloud Infrastructure and for SQL Server images provided by Oracle Cloud Marketplace. For product issues, work directly with Microsoft Support.
Microsoft Windows Server
Oracle Support provides limited assistance for Microsoft Windows Server operating systems
running on Oracle Cloud Infrastructure as long as the Windows Server
version has not reached end of support with Microsoft. For details about Microsoft
Windows lifecycles, see Lifecycle FAQ - Windows.
Under these conditions, Oracle Support can help verify the following things:
The operating system boots
The operating system connects to the network
Attached storage connects and performs as expected
If you encounter other issues with Microsoft Windows Server, work directly with Microsoft
Support to resolve the issue. Microsoft Support provides assistance when you
have an existing Premier Support agreement or when you pay for professional support.
SQL Server 🔗
Oracle Support provides limited assistance with SQL Server images provided by Oracle
Cloud Marketplace. For product issues, work directly with Microsoft
Support.
For SQL Server images provided by Oracle Cloud Marketplace, Oracle Support can help
verify that the services start and that they allow local connections.
The following tasks fall outside the scope of Oracle Support and should be addressed
directly with Microsoft Support. Microsoft Support provides assistance when you have an
existing Premier Support agreement or when you pay for professional support.
Query optimization
Failover clustering
Issues with third-party applications and with Microsoft applications that are
not included in the Oracle Cloud Marketplace image. For example, software fails
to install errors.
Image configurations that diverge from Oracle's standard configurations. For
example, requests such as Roaming Profiles are going into read-only mode when
our users log in via terminal server/RDS are out of scope.
Activities that breach the Microsoft license terms of use