Troubleshooting Service Connectors

This topic covers troubleshooting techniques for Service Connector Hub.

No data is being moved

This section provides troubleshooting information for service connectors that don't appear to be moving data. For example service connectors, see Service Connector Hub Scenarios.

Check these items: 

  • Error metrics: Determine if errors exist at the source service, target service or Service Connector Hub service.

    To view error metrics for a service connector
    1. Open the navigation menu. Under Data and AI, click Service Connector Hub.
    2. Choose the Compartment that contains the service connector you want to view, and then click the service connector's name.
    3. In the Resources menu, click Metrics (if necessary).

      The Metrics page displays a default set of charts for the current service connector.

    4. Review the following metric charts: 
      • Errors at Source
      • Errors at Target
      • Service Connector Hub Errors
  • Authorization to write to the target service: Make sure you have authorization, either through the default policy offered when creating or updating the service connector or through a group-based policy. See Write Access to Target Services.
    Note

    Your accepted default policy may take a few minutes to propagate to regions that are not your home region. The service connector does not move data until the policy is propagated.

I can't view my query in Basic mode

Check these items: 

  • Query simplicity: Update the query so that it only includes elements supported in Basic mode:

    • Audit logs only: Type-based filters can use the OR operator. Other filters must use the AND operator.
      Example:
      ((type = value1 OR type = value2) AND field = value3 AND field1 = value4)
    • Any combination of logs (Service logs, custom logs, and Audit logs): Filters joined with the AND operator.
      Example:
      (field = value AND field1 != value1)
Examples of query complexity that are not supported in Basic mode:
  • OR operator (except with type-based filters when only Audit logs are used)
  • Functions (for example: isNull())
  • select
  • summarize

How do I know when issues occur?

Check these items: 

  • Data freshness: Look for unexpected lapses of time between data movement.
    To view data freshness for a service connector
    1. Open the navigation menu. Under Data and AI, click Service Connector Hub.
    2. Choose the Compartment that contains the service connector you want to view, and then click the service connector's name.
    3. In the Resources menu, click Metrics (if necessary).

      The Metrics page displays a default set of charts for the current service connector.

    4. Review the following metric charts: 
      • Data Freshness
    To view data freshness for all service connectors in the tenancy
    1. Open the navigation menu. Under Solutions and Platform, go to Monitoring and click Service Metrics.
    2. For Metric Namespace, select oci_service_connector_hub.

    3. Review the following metric charts: 
      • Data Freshness