Updated 2025-01-06

Creating a Support Request

Create a support request in Support Management.

Note

Before You Begin

Technical support requests: To create a technical support request, your user account must have create privileges within a user group. If you can't create a service request, ask the Customer User Administrator (CUA) to assign you create privileges within at least one user group.

SDK, CLI, and API requests for creating a technical support request: If no user group (userGroupId) is specified, then a user group that you have create privileges for is automatically selected.

Although the Customer Support Identifier (CSI) number isn't required for a new support request, you can optionally add it. To find your CSI, see Finding Your Customer Support Identifier (CSI).

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Updated 2025-01-06