Frequently Asked Questions

I'm not seeing Platform Services or Classic Services on my navigation menu. What happened?

Make sure that you are signing in with your Oracle Identity Cloud Service login credentials. To ensure that you sign in through IDCS:

  1. Start at: https://www.oracle.com/cloud/sign-in.html.
  2. Enter your tenancy name and click Next. The IDCS sign in page is displayed.
  3. Enter your username and password and click Sign In.
  4. On the Console, open the navigation menu. If your account has access to Platform or Classic services, you'll see them displayed on the menu under More Oracle Cloud Services. See also Navigating to More Oracle Cloud Services from the Console.
How do I get to my IDCS console?

To access the IDCS console:

  1. Open the navigation menu. Under Governance and Administration, go to Identity and click Federation. The list of identity providers is displayed. OracleIdentityCloudService is displayed in the list of identity providers, with details about the federation.
  2. Click the link for Oracle Identity Cloud Service Console. An example is shown in the following screenshot.

    Example IDCS console link

    The Oracle Identity Cloud service console opens in a new window.

My team needs reports that were only available from My Services. How can I get back to the old dashboard?

You can access the My Services dashboard by using this URL:

http://myservices-<tenancyname>.console.oraclecloud.com/mycloud/cloudportal/dashboard

where you replace <tenancyname> with your company's tenancy name.

How do I find my tenancy home region?

To find out what your home region is:

Open the Profile menu (User menu icon) and click Tenancy: <your_tenancy_name>.

The Tenancy details page shows your Home Region.
What are my Oracle Cloud Infrastructure account service limits (or resource quotas) and can I request more?

You can view your tenancy's service limits in the Console and request an increase. For more information and the default tenancy limits, see Service Limits.

Where do I find information about what APIs are available?

Oracle Cloud Infrastructure provides a set of APIs for the core services (network, compute, block volumes) as well as for the IAM and the Object Storage services.

For general information about using the API, see REST APIs. For service-specific operations, see the appropriate topic within the help.

What browsers can I use with the Console?
Oracle Cloud Infrastructure supports the following browsers and versions:
  • Google Chrome 69 or later
  • Safari 12.1 or later
  • Firefox 62 or later
Why can't I sign in using Firefox?

If you are having trouble signing in to the Console using the Firefox browser, it might be due to one of the following conditions:

If none of the above resolves your issue, contact Oracle Support. In your problem description, make sure you specify whether you are using Firefox or Firefox ESR.

How do I know if I am in Private Browsing mode?

When you are in Private Browsing mode, a mask icon is displayed in the upper right corner of your Firefox window.

How do I change my password?
Note

For Federated Users

If your company uses an identity provider (other than Oracle Identity Cloud Service) to manage user logins and passwords, you can't use the Console to update your password. You do that with your identity provider.

  1. Sign in to the Console using the Oracle Cloud Infrastructure Username and Password.
  2. After you sign in, go to the top-right corner of the Console, open the Profile menu (User menu icon) and then click Change Password.

    This screenshot shows the Change Password link on the user menu

  3. Enter the current password.
  4. Follow the prompts to enter the new password, and then click Save New Password.
How do I reset my password if I forget it?

If you added an email address to your user settings, you can use the Forgot Password link on the sign-in page to have a temporary password sent to you. If you don't have an email address included with your user details, then an administrator must reset your password. Contact your administrator to reset your password for you. Your administrator will give you a temporary password that is good for 7 days. If you do not use it in 7 days, the password will expire and you'll need to get your administrator to create a new one-time password for you.

If you are the default or tenant administrator for your site and you forgot your password, contact Oracle Support. For tips on filing a service request, see Getting Help and Contacting Support.

How do I get support?
Where do I find my Tenancy OCID?

Get the tenancy OCID from the Oracle Cloud Infrastructure Console on the Tenancy Details page:

  1. Open the Profile menu (User menu icon) and click Tenancy: <your_tenancy_name>.

  2. The tenancy OCID is shown under Tenancy Information. Click Copy to copy it to your clipboard.

    Tenancy Details page showing the location of the tenancy OCID