Updated 2024-11-22

Creating a Technical Support Request

Create a technical support request using Support Management.

Note

Support requests are available to paid accounts only. Customers using only Always Free resources and customers using Free Tier accounts aren't eligible for Oracle Support. If you need support, use Support Chat and Cloud Customer Connect.

Before You Begin

Technical support requests: To create a technical support request, your user account must have create privileges within a user group. If you can't create a service request, ask the Customer User Administrator (CUA) to assign you create privileges within at least one user group.

SDK, CLI, and API requests for creating a technical support request: If no user group (userGroupId) is specified, then a user group that you have create privileges for is automatically selected.

Although the Customer Support Identifier (CSI) number isn't required for a new support request, you can optionally add it. To find your CSI, see Finding Your Customer Support Identifier (CSI).

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Updated 2024-11-22