Managing Multiple Currencies and Chargebacks
A chargeback cannot be processed when the currency of the disputed payment does not match the currency associated with the account that has been set up for the subsidiary affected by the payment.
When a chargeback is created and the currencies differ between payment and account, NetSuite searches for a sub-account that uses the same currency as the payment. If there is no such account, the chargeback will not be processed and an email message will be sent to the system administrator informing them that a sub-account in the correct currency could not be found.
A sub-account in the same currency as the disputed payment must be created in the chart of accounts before the chargeback can be processed. For more information, see Making Changes to Accounts.