Chargeback Notifications

Chargeback notifications are accessed in NetSuite under Transactions > Management > View Chargeback Notifications, or on the chargeback record where all associated notifications are listed.

You are notified by email when a chargeback event is initialized.

Viewing Chargeback Notifications in NetSuite

Chargeback notifications are listed under Transactions > Management > View Chargeback Notifications.

Chargeback notification records provide the following information:

• Date Created – date and time the chargeback event was initialized

• Transaction – the identifier of the payment transaction that is being disputed

• Amount – the amount of funds that are being disputed

• Currency – the currency of the funds that are being disputed

• Money Moving Effect – the effect on the funds of the chargeback event:

  • outbound

  • inbound

  • none

• Chargeback Event – the type of chargeback event the notification refers to:

  • Request for information – you are informed that there has been a claim for a chargeback and you can present your rebuttal

  • Notification of chargeback – this warning is your last chance to rebut the chargeback before it is processed

  • Chargeback – the chargeback was processed, your funds have been lost to the customer

  • Chargeback reversed – your rebuttal was successful and you have won the funds back. Note that this may not be the last action in this process, a new chargeback for the same payment can occur.

  • Other

• Chargeback Reason – a description of the chargeback event, including the reason why the customer has claimed the chargeback and recommended actions

• Processed – this box is checked when the chargeback notification has been processed

Viewing Chargeback Notifications on the Chargeback Record

Details of all chargeback notifications are listed on the chargeback record under the Chargeback Notifications subtab.

The Chargeback Notifications subtab provides the following information:

• Date – date and time the chargeback event was initialized

• Type of Event – the type of chargeback event the notification refers to:

  • Request for information – you are informed that there has been a claim for a chargeback and you can present your rebuttal

  • Notification of chargeback – this warning is your last chance to rebut the chargeback before it is processed

  • Chargeback – the chargeback was processed, your funds have been lost to the customer

  • Chargeback reversed – your rebuttal was successful and you have won the funds back. Note that this may not be the last action in this process, a new chargeback for the same payment can occur.

  • Other

• Money Moving Effect – the effect on the funds of the chargeback event:

  • outbound

  • inbound

  • none

• Posting Transaction – the journal entry record that has been posted to the general ledger for this particular chargeback event. For more information, see Chargeback Journal Entries.

• Amount – the amount of funds that are being disputed

• Currency – the currency of the funds that are being disputed

• Reason – a description of the chargeback event, including the reason why the customer has claimed the chargeback and recommended actions. This column is limited to 30 characters. If the text in this column is truncated, click on the text to view the complete text.

Chargeback Notifications Sent by Email

Chargeback notifications are sent by email to the default email address defined for the subsidiary responsible for the disputed payment. For more information, see Configuring NetSuite Chargeback Workflow.

These notifications alert you to the initialization of different chargeback events, such as the creation of a new chargeback claim, or changes to the status of the chargeback.

Each email notification contains the following information:

• Chargeback ID – unique ID number of the chargeback record

• ID – unique ID number of the record on which the disputed payment was made

• Amount– the amount of funds that are being disputed. This amount can be edited if needed.

• Currency– the currency of the funds that are being disputed

• Customer– name of the customer who is disputing the payment

• Subsidiary – the subsidiary responsible for the transaction on which the disputed payment was made

Email notifications also contain a direct link to the chargeback record.

General Notices