Chargeback Workflow

The NetSuite Chargeback Workflow SuiteApp lets you process chargeback events that the gateway creates for disputed payments.

Chargebacks are initialized when your customers believe their cards have been wrongly charged. For example, they didn't authorize the payment on their card, or the goods they ordered never arrived. Funds are returned to customers unless you present a successful rebuttal of their claim.

With the NetSuite Chargeback Workflow SuiteApp, you can perform the following tasks:

• Quick access to the most pertinent information:

  • Customer

  • Subsidiary

  • Monetary value of the disputed payment

  • GL impact (outbound / inbound movement of funds)

• Ability to manually configure each OneWorld subsidiary individually

• Ability to assign an individual employee to deal with the chargeback

• Ability to attach supporting documents to the chargeback record that provide evidence to rebut the chargeback

• Ability to write off chargebacks and automatically create journal entry records

To install and set up the NetSuite Chargeback Workflow SuiteApp, see Setting Up the NetSuite Chargeback Workflow SuiteApp.

To configure the chargeback workflow, see Configuring NetSuite Chargeback Workflow.

To use this SuiteApp to manage chargebacks, see The Chargeback Record.

Availability

NetSuite Chargeback Workflow is available in a SuiteApp that is installed as an add-on module to your NetSuite account. The NetSuite Chargeback Workflow SuiteApp enables you and your subsidiaries to automate the process of managing chargebacks, from receiving notifications to accounting for any transfer of funds during the process.

General Notices