Frequently Asked Questions: Oracle Cloud Infrastructure Free Tier

I just signed up and I cannot access specific services. What can I do?

Registering your account with all services and regions can take a few minutes. Check again after a few minutes have passed.

How do I change which resources I want to designate as Always Free?

In short, you cannot. Eligible resources are designated Always Free when they are created. After you provision an Always Free resource, the Always Free status is not transferable to another existing resource. However, you can delete an existing Always Free resource in order to create a new Always Free resource in its place.

What happens when my Free Trial expires or my credits are used up?

When you've reached the end of your 30 day trial, or used all of your Free Trial credits (whichever comes first), you will no longer be able to create new paid resources. However, your account will remain active. Your existing resources will continue to run for a few days, allowing you to upgrade your account and keep your resources before they're reclaimed by Oracle. (Note that reclaimed resources cannot be recovered—they are permanently deleted.)

Resources identified as Always Free will not be reclaimed. After your Free Trial expires, you'll continue to be able to use and manage your existing Always Free resources, and create new Always Free resources according to tenancy limits.

If I upgrade, do I keep my Free Trial credit balance?

Yes, if you upgrade during the Free Trial period, you will not be billed until you've reached the end of your 30 day trial, or used all of your Free Trial credits (whichever comes first). You will be notified by email when billing begins.

After I upgrade my account, can I downgrade?

There is no option to downgrade your account. However, with a paid account, you’ll continue to have access to Always Free resources, and you’ll only pay for the standard resources you use. No minimums and no prepayment are required for your paid account.

My resources no longer appear. How can I restore them?

If you have a Free Tier account and your resources no longer appear, it is likely that your Free Trial has expired and your paid resources have been reclaimed (terminated). You can verify this if this is the case by doing the following: 

  1. Log in to the Console
  2. Check for a banner at the top of the Console with the following text: "You are using a Free Tier account. To access all services and resources, upgrade to a paid account.”

If you see this message, your resources have been reclaimed and cannot be restored.

I get an "out of host capacity" error when I try to create an Always Free Compute instance. What can I do?

An "out of host capacity" error indicates a temporary lack of Always Free shapes in your home region. Oracle is working to provide more capacity, though it might take several days before additional capacity is available in your home region. Wait a while, and then try to launch the instance again.

Is it possible to extend my Free Trial?

If you need additional credits or time, you can schedule a call with an Oracle sales representative using the Upgrade page in the Console. Sales representatives have the authority to extend trials or issue additional credits if appropriate.

If you don't see an Upgrade link on the Console page you are viewing, you can click the Oracle Cloud logo at the top of the Console and then look for the Upgrade link in the sidebar on the right side of the page.

Is my Free Tier account eligible for support?

Community support through our forums is available to all customers. Customers using only Always Free resources are not eligible for Oracle Support. Limited support is available to Free Tier accounts with Free Trial credits. After you use all of your credits or after your trial period ends (whichever comes first), you must upgrade to a paid account to access Oracle Support. If you choose not to upgrade and continue to use Always Free Services, you will not be eligible to raise a service request in My Oracle Support. See Getting Help and Contacting Support.