Issuing Credit Card Refunds
You can issue credit card refunds from:
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Customer Refund page - for information, see Refunding an Open Balance.
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Cash Refund page - for information, see Refunding a Cash Sale.
On cash sale refunds, NetSuite defaults the credit card information from the cash sale to the customer refund only when the credit memo or return authorization is for a single cash sale and the cash sale was paid by credit card.
If the credit card information transfers to the customer refund, you can apply the refund only to the credit memo associated with the original transaction. You cannot apply the refund to other credit memos, transactions, or customer deposits.