Use this dashboard’s reports to gauge how well your published skills complete conversations both on an individual basis and as a group.
View the Total Conversations Report
- Total Conversations—the overall number of conversations, segmented by completed or incomplete.
- Completed Conversations—A ranking of the selected skills by the number of completed conversations.
- Incomplete Conversations—A ranking of the selected skills by the number of incomplete conversations. Customers may not have completed these conversations because they lost interest, or because they were blocked by errors handled by the system (not the skill itself), timeouts, or infinite loops caused by flaws in the skill definition. For each skill, the report provides an overall count of timeouts, system-handled errors, and infinite loops for the period. To illustrate how much these factors contributed to a skill’s overall failure, the report renders a pie chart.
View the How Are My Skills Performing? Report
Use this report to see the conversation completion rate for all of the skills for selected period and on a per-skill basis.
Use this report to find out how the skills compare to one another in terms of the completion rate, the number completed conversations taken against the total conversations for the period.
For each skill, the report renders the Performance History spark line chart, a tool for assessing if the skill’s completion rate has increased, decreased, or remained stable for the period.
View the How Are Users Interacting with Skills? Report
This popularity report compares the customer traffic on the different channels routed to each skill for the selected period.
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