Oracle Cloud Infrastructure Documentation

This is a screen capture of the Conversations report.

At the very top-left, is an edit icon. Next to it, are the Insight report-wide filters, Channels and Locale. In this screen capture, they are set to Channels: All and Local: All. To the immediate right of these is the Reset to All option.

At the top left-hand side of the screen is the date picker (which in this screen capture displays "Last 30 Days"). Above it is a status message for the refresh of the Insights data. It reads "Last updated a few seconds ago." Directly to the left is a "refresh" icon.

Directly beneath the Insight report-wide filters is the navigation path for the Insights reports: Intents > Paths > Conversations (selected here) > Retrainer

Directly beneath the navigation path are the filtering options for this report. From left to right, they are: Intent, Outcome, Sort By, and Errors. Intent, Outcome, and Sort By are drop down menus, but Errors is a toggle switch (positioned in "off" for this image).

Beneath the filtering options is a table that displays the results. It has the following columns:
  • Intent
  • Outcome
  • Time
  • User
  • Bot
The User and Bot columns display a transcript of the messages from both the customer and the skill, respectively. Directly to the left of the transcript is the option called View Conversation.

At the bottom-right of the table is the pagination controls.

Below the table is a section called "Details for selected conversation," which shows a topographical representation of the transcript. It's a linear transit map that runs from left (the beginning) to right (the end of the conversation), with each state that was traversed during the course of the conversation depicted as the equivalent of a station, or stop.