This is a screen capture of a segment of the Overview Insights report. It shows a pane called Conversations. Within it display key performance indicators, which are also hyperlinks that give you access to the other Insights reports. These indicators are:

• Conversations (total). This is broken down by Completed and Incomplete. In this image, the cursor hovers over the latter.
• Top Channels
• Average Duration
• Average States
• Error Conditions