This is a screen capture of the Intents Insights Report.
Directly beneath the Insight report-wide filters is the navigation path for the Insights reports: Intents (selected here) > Paths > Conversations > Retrainer > Export.
At the top left-hand side of the screen is the date picker (which in this screen capture displays "Last 30 Days"). Above it is a status message for the refresh of the Insights data. It reads "Last updated 3 minutes ago." Directly to the left is a "refresh" icon.
At the very top-left, is an edit icon. Next to it, are the Insight report-wide filters, Channels and Locale. In this screen capture, they are set to Channels: All and Local: All. To the immediate right of these is the Reset to All option.
- Incomplete states: A horizontal bar chart. Its y axis shows the states. Its x axis shows the number of conversations. In this screen capture, one of the bars is selected to invoke hover text that explains the why a conversations stopped at this state: time outs.
- Error Conditions: Shows the errors for a selected state in the bar chart, broken down by error type and # of instances.
- Most Incomplete Paths: A set of topographical representations of incomplete execution paths. For each of these paths, the report display these two indicators: Count (the number of conversations through the path) and Average Duration (in seconds).