Oracle Cloud Infrastructure Documentation

Getting Help with Storage Gateway

This topic provides information about getting help with Oracle Cloud Infrastructure Storage Gateway.

Contacting Oracle Support

If you need technical support or help with Storage Gateway, you can go to My Oracle Support and create a service request. See Creating a Service Request for information.

Downloading the Support Bundle

If you contact Oracle Support about any issue with Storage Gateway, you might need to provide a support bundle to help the Oracle Support technicians diagnose the issue.

  1. Log in to the management console.
  2. Click System in the upper-right corner of the management console.
  3. Click Help.
  4. Click Download Support Bundle in System Logs.

    You can download and save the support bundle.

Contents of the Support Bundle

The support bundle contains the following information:

  • All of the logs needed for diagnostics.
  • Local storage usage information.
  • Basic system information such as memory size, Docker version, and the Storage Gateway version.
  • A list of file systems.
  • Cloud Sync job details.