Oracle Cloud Infrastructure Documentation

IP Troubleshooting

IP Troubleshooting performs on-demand tests from a set of global vantage points to a user-specified IP target. Using traceroute diagnostics launched from Oracle Cloud Infrastructure's global vantage points, users can view the availability, latency, network path, and the providers the network packets traversed from each vantage point.


The target must be responsive to ICMP pings for this tool to be fully effective. In the absence of a responsive endpoint IP address, the availability of the path to the target is confirmed.

Using the Console

Run a live connectivity and performance test from Oracle Cloud Infrastructure’s global vantage points to your asset.

To diagnose performance availability issues for an endpoint IP address

  1. Open the navigation menu. Under Solutions, Platform and Edge, go to Edge Services and click Internet Intelligence.
  2. Enter an IP address in the IP Address field and click Run Test.

Once the connectivity test is complete, the following information is displayed:

  • Target IP Address Details - This section displays the target IP address and provider, location, and network routing information.
  • Global Connectivity - A map that shows latencies and availability from a set of key global cities in customer markets. This map is linked to the Traceroute Details chart and the Summarized Traceroute Paths sunburst diagram. When you select a vantage point on the map, chart, or diagram, the other tabs align their display with the selection.
  • Colored dots appear in the Global Connectivity map for each vantage point as test results arrive. Each colored dot represents the latency measurement from the vantage point, or indicates no response by the target. Use the legend at the bottom of the map to understand the difference among the colored dots. The results can be displayed using the following filters:

    • Vantage Point - Select a Vantage Point from the drop-down menu to view a specific traceroute from a chosen vantage point to the IP address.
    • Latency Bands - Uncheck an item in the Latency Bands filter to remove that category from the map. Check an unchecked item to return that information to the map. All categories are shown by default.
  • Traceroute Details - A chart that breaks down the path traversed from a selected vantage point to the specific target IP address.
    • To view individual traceroutes information, click the Traceroute Details tab.

    • To view a specific traceroute from a chosen vantage point to the IP address, select a Vantage Point from the drop-down menu.

      Each hop in the traceroute shows router information (Autonomous System Number (ASN), location, IP address), and the latency time from the vantage point to that hop.

    • To view additional information about the router, click +.
    • The length of the horizontal line is relative to the round trip time (RTT) taken to reach that hop, providing you with an indication of long latency hops in each path.
  • Summarized Traceroute Paths - A summary view of traceroute paths to the target IP address, identifying the key providers and shared infrastructure in reaching this IP address.
    • To view traceroute paths and top providers, click the Summarized Traceroute Paths tab. The sunburst diagram provides a combined view of all traceroutes, where each angular slice represents a router through which one or more of the traceroutes traveled. The center of the sunburst represents the target IP address and each outer edge is one of Oracle Cloud Infrastructure's starting vantage points.

    • To see router information, hover your cursor over a slice in the sunburst diagram to see router information. The most observed providers are displayed in ranking order along with the percentage of traceroutes traversing the provider. Providers are color coded to match their usage in the sunburst diagram.

    Using the API

    For information about using the API and signing requests, see REST APIs and Security Credentials. For information about SDKs, see Software Development Kits and Command Line Interface.

    Use the following operations to troubleshoot an IP target: