Getting Help

NetSuite provides a variety of resources to give you help when you need it. From self-service tools like the Help Center and SuiteAnswers to NetSuite’s customer training and support, you can always find answers to your questions.

Watch the following video for a quick introduction to using the Help Center, Field-level help, SuiteAnswers, and NetSuite Support.

The link to the Tips for Help and SuiteAnswers video is also available on the SuiteAnswers home page, under Additional Resources, on the bottom right corner of the page.

The following resources are available:

Documentation Resources

• NetSuite Documentation Overview - a list of NetSuite Help Center resources.

• Videos - a library of Help Center videos that work alongside the Help Center content to make difficult tasks easier.

• User Guides - all of the Help Center content provided in PDF format.

• Developer Documentation - a summary of the resources NetSuite provides for SuiteCloud and Commerce developers.

• SuiteAnswers Overview – a description of the resources offered in SuiteAnswers.

• Using the Help Center Window - tips and tricks to help you use the NetSuite Help Center effectively.

• Searching for Help - a description of the search tools you can use to find the help you need.

• Getting Field-Level Help - an explanation of help provided for each field on NetSuite pages.

• Training Resources - an extensive on-demand library in the SuiteAnswers Learning Center, training and feature videos in the Help Center, and Oracle video hub.

For more information about contacting NetSuite Support Services, see Support Cases in SuiteAnswers and NetSuite Support.

General Notices