This screen capture show a runtime image of message that’s output when the user utterance falls between and intent and a Q&A match. In this screen capture, the user message, “Can I terminate my policy “ returns a reply that with output text, “Do you want to” followed by two options (represented as hyperlinks). The top option is Terminate Policy. This is an intent, which indicates a resolution above the confidence threshold. The second policy is Q&A link, View Answers.