Oracle Cloud Infrastructure Documentation

Frequently Asked Questions

Here are answers to common questions asked by administrators creating and managing services for Oracle Analytics Cloud.

Top FAQs for Administration and Configuration

The top FAQs for Oracle Analytics Cloud administration and configuration are identified in this topic.

What do I use the Oracle Cloud Infrastructure Console? Is this the same as the Console available in my service?

  • Oracle Cloud Infrastructure Console — You use the Oracle Cloud Infrastructure Console to create your service instance and perform instance-level operations such as delete, scale, start, and stop.

  • Console in Oracle Analytics Cloud — When you sign in to a particular service, you see a different administrative console where you can customize and manage the environment for that service only.

    To access the Console for a service, sign in to the service, open the Navigator, and then click Console.

What is an OCPU?  

An Oracle Compute Unit (OCPU) is the processing unit that Oracle uses to build your service. The larger the compute size, the greater the processing power. When you create a service with Oracle Analytics Cloud, you specify the number of OCPUs you want to deploy. For more information, see What Sizing Options Are Available to You?

See also, Oracle PaaS and IaaS Universal Credits Service Descriptions.

How can I determine the right compute size for my initial deployment?

A good starting point, is a size that closely matches your on-premises hardware for business intelligence.

For more sizing guidelines, see

How do I access my service once it's created?

It’s accessible from the Oracle Cloud Infrastructure Console. Navigate to Analytics Cloud, click the name of the service instance you want to access, and then click Open URL.

How do I patch (or upgrade) my service?

You don’t need to patch your service. Oracle takes care of patching for you.

I want to connect to the database where my organization’s analytics data is stored. Do I do this from Oracle Cloud Infrastructure Console?

No. You connect to the data you want to analyze within a given service that you created. See How do I access my service once it's created?

What network options can I use to manage access into and out from my service?

You must access your service through a public IP address. Oracle Analytics Cloud is an Oracle Managed service, so you don't have access to Virtual Cloud Network (VCN) network settings described in Oracle Cloud Infrastructure documentation. You use public IP addresses to manage connections to and from Oracle Analytics Cloud. See Managing Access to Oracle Analytics Cloud.

How do I whitelist the IP address of my Oracle Analytics Cloud instance so I my database can connect to Oracle Analytics Cloud?

See Whitelist the IP Address of Your Oracle Analytics Cloud Instance.

How do I configure VPN connectivity for my service to my network?

VPN is a separate feature from your service and is available to use with some Oracle Cloud services. Contact your Oracle representative for more information.

Is IPv6 supported?

No, not currently.

How do I get support for Oracle Analytics Cloud?

Go to My Oracle Support and create a service request.

Is there a charge for Oracle Support in addition to my subscription fee?

No. Support is included in your subscription fee.

Do I have direct access to the file system associated with my service?

No. You can’t access the file system for your service. Your service is managed by Oracle.